Municipal Complaint Form

By-Law No. 64-2017
The Township of North Stormont Clerk’s Department has procedures for receiving and handling complaints from citizens who are dissatisfied with service, actions or lack of action by a Township department or staff member. We recommend you first speak directly with the service area where you have an issue, in person or by telephone. Most complaints are received verbally and can be resolved promptly by the department in charge of the service.

If you are not satisfied with how your verbal complaint is handled you can submit a written complaint by completing this form which is available on any of our websites associated with www.northstormont.ca

Complainant contact details

Note: If only a mailing address is provided our response timelines may be extended.
Note: We only call if we require clarification.

Complaint type

Summary of complaint

Please record information on what happened, who was involved, dates, and times. Be as detailed as possible. If there is not enough space to describe the complaint, attach extra documents.
Maximum 3 files.
10 MB limit.
Allowed types: pdf, doc, docx.

Resolve

How do you suggest the complaint be resolved?
I solemnly declare that all the statements contained in this submission and all the supporting documents are true.
Clerk’s Department staff will contact you to acknowledge this complaint in the next 1 to 5 business days after receiving this completed form. The Clerk’s Department will forward the complaint on to the Investigating Staff Employee who will respond within 30 days of receipt of this complaint. If this is not possible, you will be contacted and given a reason why this timeline is being adjusted.
The personal information you choose to provide on this form is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The information you provide will be used to investigate the complaint and may be used for contact purposes but is otherwise considered confidential. Questions about this collection can be directed to the Clerk’s Department, Township of North Stormont,15 Union Street, Berwick, ON, K0C 1G0, clerk@northstormont.ca